Our Promise

Customer Service - every successful online project depends on it. At Fatpublisher we are dedicated to delivering the highest standard of service to our clients. The dedication is shared by everyone in the Fatpublisher team from account managers to web developers, web designers to project managers. Our commitment to quality to our our clients is reflected in the 12 month guarantee that is offered on all of our new website design projects.

Good customer service is in everything that we do.

Great Customer Service

At Fatpublisher we promise to:

  1. Listen to our clients, offer online strategy advice based on our experience
  2. Communicate in easy to understand terms and clearly explain the options available online - and the differences between them
  3. Assign a dedicated account manager and project manager to every new project, work from clearly documented requirements and deadlines
  4. Design online experiences that deliver on business objectives, create designs of the highest standard, develop websites that meet (and often exceed) industry standards
  5. Respond to client requests within 2 business days
  6. Share web insights and recommendations with our clients every 3 months

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